Latest updated date: August 22, 2021
Link2Home (“We” or “L2H”) is committed to
protecting your privacy. This mobile privacy policy (hereinafter referred to as
the “this policy”) describes how we handle personal information and secure
privacy during your use of the following services, products, and related mobile
applications (collectively called the “Products”).
• Link2Home Mobile App
When you interact with our products, please
be sure to carefully read the privacy policy and understand the purpose and
security measures we collect, process your personal data, including how we use,
store, share and transfer personal data. In this policy, you may enforce your
privacy rights to personal data, access, deletion, etc. through our
instructions.
When you agree to this privacy policy, or
start and continue to use our products or services appropriately, and do not
contact us to express the contrary, we will consider that you fully understand
and agree to this policy. If you have any questions, comments, suggestions, or
complaints during the reading process, please contact us through the following
contact information:
Customer Service: support@meari.com (service@rev.de)
Privacy Office: support@meari.com
For the mobile applications of other brands
that support services provided by L2H, our customers will decide which personal
information to collect through our products, so the privacy policy does not
apply to the principles of other brands’ collection or processing of personal
information. We collect information at customer requirements and limited to
providing services agreed with us. If you are a user of our customer, and you
do not want customers who use our services to contact you, please contact the
customer directly and inform your request.
Definition
In this policy,
Personal Information: Information that can be used for use
individually or with other information or reflects the activities of a
particular individual.
Personal Sensitive Data: It includes personal biometric data, exact
location information. When we provide you with a specific product or service
related to the collection of personal sensitive data, we obtain your consent
with significant and explicit notice prior to collecting your personal
sensitive data.
Intelligent Equipment: It refers to non-standard computing
devices produced or manufactured by hardware manufacturers that have a
human-machine interface and can transmit information through a wireless
network, including smart cameras, etc.
Application: It refers to a mobile application developed by L2H,
which can help end users to remotely control smart devices and connect to L2H’s
Internet of Things (IoT) platform.
What personal information do we collect?
To provide you with our services, we will
ask you to provide the personal information necessary for such services. If you
do not provide personal information, we may not be able to provide you with our
products or services.
Firstly, the information you voluntarily
provide to us.
• Account or Personal Information: When you
register our account, we may collect your name and contact information, such as
your email address, phone number, user name, and login credentials. During your
interaction with our products, we may further collect the nickname, avatar,
country code, language preferences, or time zone information in your account.
If you choose to authorize the use of the
third-party account login, we will obtain the account information you share
from the third-party (such as avatar, nickname, region, gender, and other
information) binding with your L2H account for quick login, we will according
to the agreement with the third-party, and the privacy policy published by the
third-party about sharing personal information, on the premise of compliance
with relevant laws and regulations, use your personal information.
• Feedback: When you use the feedback and
advice features in our products, we collect your email address, phone number,
and feedback to handle your problems and equipment failures promptly.
At the same time, L2H collects personal
information corresponding and necessary, according to your application products
and services.
Secondly, the information that we collect
automatically.
• Device Information: When you interact with
our products, we automatically collect device information such as the MAC
address, IP address, wireless connection information, operating system type,
and version, application version number, push notification identifier, log
file, and mobile network information.
• Usage Information: During your interaction
with our website and services, we automatically collect usage information
related to accessing, clicking, downloading, sending/receiving messages, and
other users of our website and services.
• Log Information: When you use our
application, the system and exception logs may be uploaded, including your IP
address, language, version of the operating system, date, or time of access,
etc.
Please note that separate device
information, service log information is information that cannot identify a
specific natural person. If we use such non-personal information with other
information to identify a specific natural person or with personal information,
such non-personal information will be regarded as personal information during
the combined use, except for your authorization or otherwise provided by laws
and regulations.
• Location Information: When you open the
positioning function of your mobile device through the system authorization and
use location-based services, we collect and use your location information so
that you can use the focus app to distribute with the smart device. As well as
when you use our specific product or service, we may collect real-time accurate
or non-accurate geolocation information about you. You can turn off the
location service in the system of your mobile device and stop our collection of
information about your location.
Thirdly, Smart device-related information.
• Smart Device Basic Information: When you
use smart devices connected to our product or services, we may collect basic
information about smart devices, such as device name, device ID, online status,
activation time, firmware version, and upgrade information.
• Information about Smart Device Reporting:
Depending on the different smart devices you choose to connect to our product
or service we may collect information about your smart device reports. For
example, a smart camera may collect images or videos that it takes.
*Purpose and legal basis for dealing with
personal information*
We process your information for the
following purposes:
• Serve You: We handle your account and
profile information, device information, use information, location information,
and intelligent device-related information to provide the products and services
you request. The legal basis for such treatment is the performance of our
contract with you under our Terms of Use.
• Improve our Services: We process your
device information, use information, location information, and smart
device-related information to ensure the functionality and security of our
products, develop and improve our products and services, analyse our
operational efficiencies, and prevent and track fraud or misuse. The legal
basis for such treatment is the performance of our contract with you under our
Terms of Use.
• Non-Marketing Communications: We process
your personal information designed to send you important information related to
the Services, Terms / conditions, and policy changes and / or other management
information. Because this information is important, you may not be able to
choose not to receive such messages. The legal basis for such treatment is the
performance of our contract with you under our Terms of Use.
• Compliance: We will process your personal
information as we consider necessary or appropriate: (a) compliance with
applicable laws and regulations; (b) compliance with legal procedures; (c)
responding to public agencies and government authorities; (d) fulfilling our
terms and conditions; (e) protecting our operations, business and systems; (f)
protecting the rights, privacy, security or property of us and / or other users
including you; and (g) seeking the remedies available or limiting damages we
may need to provide.
We may also use collect your personal
information in other ways, where we will provide specific notice and obtain
your consent as required by applicable law. If any change occurs in the purpose
of processing your personal information, we will notify you of such changes by
email and/or significant notice on our website and inform you of the selection
of personal information.
*Who do we share your personal information?*
L2H only shares your personal information in
a way that you know. We will share your personal information with the following
participants:
Firstly, we expose your personal information
to third-party service providers offering us certain business-related services,
such as website hosting, data analysis, payment and credit card processing,
infrastructure supply, IT services, customer support services, email delivery
services, and similar services, thus ensuring that they can provide us with
other similar services.
Secondly, we disclose your personal
information to customers who directly or indirectly provide you and other
business partners with smart devices and/or the networks and systems you use to
access and use our websites and sites and services.
Thirdly, we disclose your personal information
to the affiliate or other third-party in any reorganization, merger, sale,
joint venture, joint venture, transfer, transfer, or other disposition of any
or other disposition of all or part of our business, assets, or shares
(including, but not limited to, the above relating to any bankruptcy or similar
procedure). In this case, you will receive a clear notice via email and/or our
website of the change in ownership, the new incompatibility of personal
information usage, and the selection of personal information.
Fourthly, when we consider it necessary or
appropriate:
(a) Compliance with applicable laws and
regulations;
(b) Compliance with legal procedures;
(c) Responding to the requirements of public
and government authorities, including public and government authorities outside
the country in which you reside;
(d) Performance of our terms and conditions;
(e) Protect our operations, business, and
systems;
(f) Protect the rights, privacy, security,
or property of us and/or other users, including you;
(g) Seeking the remedies available or limit
damages we need to provide.
Fifthly, we discover your personal
information to the subsidiaries or affiliates of the company to conduct regular
business activities.
Sixthly, except for the third parties
mentioned above, we only disclose your personal information to other third
parties with your consent.
The third-party SDK collection and use
instructions
To ensure the stable operation or
implementation of the L2H service, we may have access to the software
development package (SDK) provided by a third party to achieve the
aforementioned purpose. We conduct strict security testing on the application
interface (API), Software Tool Development Package (SDK) for authorized
partners to obtain relevant information and prescribe strict data protection
measures to process personal information in accordance with this policy and any
other relevant confidentiality and security measures.
The third-party SDK we access mainly serves
the needs of you and other users. Therefore, we may adjust the third-party SDK
we access when meeting new service requirements and business function changes.
We will promptly disclose to you the latest status of accessing third-party SDK
in this description.
The situation of L2H’s access to the
third-party SDK is as follows (specifically, personal data collection is
determined based on whether you use the following third-party services):
|
Function Modules and Services |
Third-party Name |
Details of Personal Information
Collection |
Privacy Policy Address |
|
Third-party
Account Login |
Facebook third-party Account Login |
General Equipment Information, Equipment Use
Information, IP address, MAC Address |
|
|
Push
the Notification Function |
Google
FCM |
the ID of Firebase Install |
|
|
Video
Service |
Tutk |
Smart Device Information, IP Address (iOS) |
|
|
Paypal
SDK |
Payment |
Device
Identification |
Rights relating
to personal information
We respect your rights and will also have
your personal information. You may exercise any of the following rights:
• Through the “Me > Question Feedback” in
our application;
• Please email it to support@meari.com
You can enforce your personal rights without
paying any fees. According to the Local Information Protection Law, if your
account service is in the Chinese mainland area, then we will respond to your needs
within fifteen working days; if your account service scope is outside the
Chinese mainland, then we will respond to your needs within 30 days.
If you decide to send us a request by email,
please state what information you want to change, do you want to remove your
personal information from our database, or what restrictions you want us to be
subject to when using your personal information. Please note that for security
reasons, we may request you to verify your identity before further processing
your request.
You can be:
• Request access to the personal information
we process;
• Ask us to correct the inaccurate or
incomplete personal information related to you;
• Request to delete your personal
information;
• Request temporary or permanent
restrictions on our processing of part or all of your personal information;
• Ask us to process your information based
on your consent or contracts with you, and to transmit personal information to
you or a third party when we automatically process your information;
• When we use your personal information
based on your consent or in our legitimate interests, we choose to oppose or
reject our use of your personal information.
About cancellation account: you can cancel
account through the following path: “My > Setting > Cancel account”.
Improve our products and services
We may collect encrypted
International Mobile Device Identity Codes (IMEI) and network device addresses
(MAC), as well as cell phone models, system ID numbers, software crash logs used
to count the number of users, analyse product usage, screen crash causes, and
reduce crashes to continuously improve our products. This information does not
involve private information such as your personal identity.
Security guarantee measures
We take commercially reasonable physical,
management, and technical safeguards to maintain the integrity and security of
your personal information. L2H provides a variety of security strategies to
effectively ensure information security for users and devices.
In terms of equipment access, we use L2H’s
proprietary algorithm to ensure data isolation, access authentication and
authorization applications.
In terms of data communication,
communication with the use of security algorithms and transmission encryption
protocols and dynamic key-based business-level information encryption
transmission is supported.
In data processing, strict data filtering
and verification and a complete data audit process are adopted.
In terms of data storage, all the
confidential information of the user will be safely encrypted for storage.
In addition to the above technical security,
system, and control level, L2H also formulated a series of security, such as
posts, hold security and privacy training courses, strengthen staff awareness
of data protection, control access, to prevent data loss, illegal use, receive
unauthorized access or leakage, tampering or damage.
If you believe for any reason that your
interaction with us is no longer secure (e. g., you think the security of your
core account is compromised), please send an email to support@meari.com and inform us immediately.
If a security event affects your personal
information security, we will immediately inform you through the reserved email
address, phone number, message centre push, and so on, and inform you of
suggestions to reduce and prevent relevant risks. If necessary, we will take
corresponding remedial measures in accordance with the emergency plan and
report to the relevant competent departments in accordance with relevant
regulations.
APP permission description
Firstly, microphone recording permission，the permission is
mainly used to voice with the camera equipment through use, the user open, can
communicate with the camera user, if it is turned off, the call cannot be made.
Secondly, it allows access to the camera, photos, and video permission to save
the camera image and video to the mobile phone, facilitate customers to capture
the desired camera information. Some products support face recognition function,
and APP will access the camera to collect and save face information through
manual operation Thirdly, this permission to access WIFI information of the
router. Fourth, this permission is mainly used to save equipment alarm pictures
and some local configurations. If the user is closes, then APP may not be used
normally.
How to destroy all of your personal
information
The user can select My-Setting-Logout
account in the app, and after clicking destroy, our server will destroy all
user information.
Information retention period
We will process your personal information
within the minimum period for the purposes stated in the cost policy unless
retained for a longer time under specific legal requirements. We will determine
the appropriate retention period based on the quantity, nature, and sensitivity
of our personal information, and after the end of the retention period, we will
destroy your personal information. If we are unable to destroy the information
for technical reasons, we will take appropriate steps to prevent your personal
information from being further used.
Statement of policy change
We may update this policy at least once a
year based on changes in information practices. If we make any major changes,
we will notify you by e-mail (sent to the email address specified in your
account) or posted on this site before the change takes effect. We recommend
that you browse this page regularly for the latest information about privacy
practices.
Contact us
If you have any questions about our
practices or this policy, please contact us:
LINK2HOME
REV Ritter GmbH
Frankenstrasse 1-4
D-63776 Mömbris
Email: support@meari.com